Terms & Conditions
Customers must have an effective, working hose and access to electricity near to the water feature.
We have a minimum charge of £150
We do our best to deliver an efficient cleaning / maintenance service but like any business there are certain matters we cannot accept liability for.
Pristine Ponds / Creative Cascades and owners / staff do not accept any liability for pond leaks that result from cleaning or other works. Although extremely rare a leak can occur for example in an old liner.
Although we take care, fish are living organisms and thus subject to stress and other health issues and may die when pond cleaning and maintenance is carried-out, for which we accept no liability.
Sludge and other ,material removed from your pond will be placed very close by.
Dirty water and sludge is pumped onto your land and not into drains (other than seepage).
Where we place your fish in temporary pools, we do not guarantee performance. For example an unknown tear and subsequent leak resulting in pool emptying.
Damage to pumps and other equipment are not our responsibility. EG hoses can be brittle with age and merely coming into contact with them can cause them to fail. Cleaning contracts are for cleaning only unless otherwise agreed. Filters can become damaged during cleaning and maintenance. EG when a seal is undone and then cannot be resealed due to issues such as degradation.
Electrical matters are the domain of a qualified electrician and so no electrical work other than changing a UV bulb can be undertaken.